Stonefield Capital is licensed under FSRA and follows a formal complaints handling process. All complaints receive acknowledgement within 2 business days and a written response within 30 days.
Complaints Process
Stonefield Capital takes all complaints seriously. We are licensed under the Financial Services Regulatory Authority of Ontario (FSRA) and adhere to their complaints handling guidelines.
How to File a Complaint
- 1
Contact Us Directly
Reach us by email at info@stonefieldcapital.ca or by phone at (416) 889-4198. Please describe your complaint in as much detail as possible.
- 2
Acknowledgement
We will acknowledge your complaint within 2 business days of receiving it.
- 3
Written Response
A written response will be provided within 30 days. We will investigate the matter thoroughly and communicate our findings and any corrective actions taken.
- 4
Escalation to FSRA
If you are unsatisfied with our response, you may escalate your complaint to the Financial Services Regulatory Authority of Ontario (FSRA).
File a Complaint
FSRA Contact Information
Financial Services Regulatory Authority of Ontario
Website: www.fsrao.ca
Phone: (416) 250-7250 or toll-free 1-800-668-0128